Service management that holds up under audit and actually improves incident, change and problem handling.
India:All customer data is stored and processed in India. Our infrastructure runs in Indian data centre regions, and no customer data is replicated outside the country.
Who This Is For
Managed service providers and IT teams with contractual SLAs, particularly where ISO 20000 is a tender requirement.
What You Get
Gap assessment against ISO/IEC 20000-1
Service catalogue and SLA framework
Incident, problem, change and release procedures
Capacity, availability and continuity planning for services
Supplier and service level management processes
Internal audit and management review
Certification audit support
How the Engagement Runs
AssessCurrent service management against the standard.
DesignService catalogue, SLAs and the process set.
ImplementRoll processes into your service desk and tooling.